Heins Creative Latheworks strives to provide pens of superior quality and offers a limited lifetime warranty on all our pens. If your pen should break in the course of normal usage or any part fails, we will repair or replace it free of charge. We reserve the right to determine normal usage (upon inspection) and whether the pen will be repaired or replaced. Charges may apply if we determine the pen was improperly used. Please call us should you need to return your pen for repair or replacement due to damage.